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spa etiquette

what to expect when you visit Indie Spa

You will be greeted by our bubbly spa host and shown through to our changeroom where you’ll find lockers and an enviable setting for those bathroom selfies! We’ve thought of everything you might need including a bathrobe, slippers and hair wrap.

Please wear swimwear when steaming in our Rasul and Vichy shower or soaking away in our beautiful bathtubs. We recommend black swimwearbut we also have disposables available.

the finer details

the important stuff
ARRIVAL

Please arrive at least 15 minutes prior to your appointment to change into a gown and unwind in our lounge. Please be aware if you arrive late to your appointment and we are unable to complete the service, you will still be charged 100% of the treatment cost. 

CLOTHING + SWIMWEAR

Please wear loose and comfortable clothing. Undergarments are required for all spa treatments. Swimwear should be worn during body wraps and all water therapy treatments including our steam room and bathhouse. We strongly recommend black swimwear. Disposables are available if you forget.

SHARED SPACES + COMMUNAL SESSIONS

We're all about the fun and we encourage you to socialise and enjoy our shared treatment rooms, AKA our Rasul and Bathhouse, but please remember to respect other spa-goers in these spaces. We welcome everyone and our communal sessions are available to all genders. If you like your privacy, individual private sessions may be available so be sure to check our treatment menu. 

YOUR COMFORT

 

Your privacy is respected at all times. Our therapists are extremely discreet and have many years of experience working with various body and skin types and conditions. If you feel uncomfortable for any reason, please tell your therapist immediately so we can ensure your comfort. 

PERSONAL ITEMS + BELONGINGS

 

Personal items and valuables, including jewellery, can be left in our lockers. We take no responsibility for any loss or damage to valuables brought into our Day Spa, including those items left in lockers and robes. 

BOTOX + FILLERS

If for any reason your treatments go against medical advice, for instance, Botox or filler within 2 weeks for any facial treatment, we will not proceed with the treatment and your deposit will be forfeited.

MUMMA TO-BE

Pregnant guests are advised not to use the Rasul or Steam and Vichy experience. Feel free to speak directly with one of our therapists who can recommend the perfect Indie experience for you!

YOUNG ONES

Our spa is primarily designed for adult fun. All guests must be aged 16 or above to enjoy our Indie Spa treatments. Anyone aged 16 or 17 years of age must be accompanied by an adult during any of their spa experiences. 

YOUR HEALTH

It is important to advise your therapist if you are under the care of a health professional, are pregnant or have any health conditions as medical clearance from your GP may be required in some instances. We are also able to tailor treatments based on your individual needs. 

PAYMENT

A 100% deposit is required to secure your booking. There is a service fee of $10 when changing a treatment with no prior notice, (i.e. at the time of arrival or during your treatment). Rescheduling an appointment without 24 hrs notice will incur 100% cancellation fee. All prices include GST and are subject to change at management’s discretion.

CANCELLATIONS

Credit Card details are required at the time of booking. If no shows or cancellations occur within 24 hrs prior to your booking, 100% of your treatment cost will be deducted. Cancellations with more than 24 hrs notice will receive a refund of their 100% booking deposit.

PUBLIC HOLIDAYS

A 15% surcharge applies on all public holidays. No shows on a public holiday will be charged 100% of treatment. 

Confirmation of your booking with us constitutes your acknowledgement and agreement of our Booking, Payment and Cancellation Policies.

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